It is frustrating when we need help but can’t get it as fast as we’d like. The hacks and tips below help you get the fastest resolution time possible for your LeadStrive support requests. By providing a clear description of the issue (following the Pro Tips below) your request will be quickly understood — resulting in a better experience and faster resolution time from our agents.
The factor we care about is your time and business. Save yourself valuable time by providing the right details upfront!
Email: service@leadstrive.com
Pro Tips
What information should I provide to get the fastest resolution time?
Replicate the issue
Once you see an issue, start from the beginning and run another test. Slowly check the steps, setup, and process. It’s best to record this for support — that’s the first thing we’ll do ourselves.
Record a Loom (free) or any screen recording software (with audio preferred)
Loom is a free screen recording software. We use it a lot internally and externally at LeadStrive, and for good reason. Instead of writing everything out, record your screen, replicate the issue, and talk through the setup — then send us the link with your request. Huge time saver for both sides. Trust us — give it a try!
Explain the full situation
As with replicating the issue, we need to see what happens before and after — as well as the setup and logic. For example, a workflow that triggers before the issue.
Include specifics: business name, workflow names, funnel names — and any examples
At any time, you can copy the direct link from your browser’s URL when you’re inside the specific workflow or on the right funnel step. If you know the IDs, use them. At minimum, include specific names for workflows, calendars, users, or any other part involved — plus references to example contacts or data that shows the issue.
Things that will slow your resolution time down
- Creating multiple tickets for the same issue
- Having other agents or users submit the same ticket using different emails